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Please note that our team will be absent from the office for Labor Day from May 1st to May 5th, 2024.
Part of our support team will be on duty these days, but you may not get timely responses due to the large volume of emails.
Please rest assured that we will reply to your email as soon as possible when we get back to the office. Thank you for your understanding!

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Why doesn't it show that I am a member even though I have purchased the product?

In general, you can use the membership benefits after you have purchased the product. In a few cases, it will take about 30 minutes for the membership benefits to sync to your account due to a certain delay in App store/Google Play debit notification.

You can contact our online customer service via Chatbot at the bottom right corner to solve this problem as a priority. You can also submit an online form to contact our support team to fix the issue.

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Here is the detailed guide to register for a new account in our Member Center: https://account.imyfone.com/userguide

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Can I evaluate your product before purchase?

Yes, we provide a trial version for all our programs, and each of them seldom has functional differences when compared to the full version. You can refer to the Technical FAQs for further information.

What is your license policy?

We provide four kinds of licenses: they are 1-Month Plan, 1-Quarter Plan, 1-Year Plan, and Lifetime Plan. They are differed by the number of devices supported and the available period of the program. For example, take Data Recovery for iPhone: the 1-Month Plan supports only one iOS device for 1 month, the 1-Year Plan supports only one iOS device for 1 year, while Lifetime Plan allows up to 5, 10, 15, 20 iOS devices or no limitations for lifetime.

Is customer support available for users of trial version of your products?

Yes. Regardless of whether you use the trial version or the full version, customer care is always at your beck and call. Please feel free to contact us for assistance if you encounter any technical problems. You will get a reply within 48 hours if you contacted the support team. For frequently asked questions, you can refer to our Technical FAQs and Support Center.

Can I cancel the subscription after purchase?

Yes, you can cancel it anytime.
If purchase the 1-Month Plan, 1-Quarter Plan, or 1-Year Plan, auto-subscription will be enabled.
If you don't want a subscription, you can cancel it on your own. Check here to read the guide.

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